Let’s Keep Talking is a free telephone service offering solution-focused conversations with trained therapists, counsellors, and psychologists.
Solution-focused conversations can help people who are feeling distressed, worried or sad, or who are feeling stuck in their life and unsure how to move forward. We won’t “assess” you or analyse your problems, we’ll just get straight on with talking to you about how you’d like things to be different, and exploring possibilities for change that fit for you.
We aim to offer calls at times that suit you, and can usually fix up your first call within a few days of you contacting us.
Please read on for more details.
How do I access the service?
You can arrange to start having calls by phoning, texting or emailing us (see end of this page.)
When you first contact us, we’ll ask you a few basic questions to find out exactly what your hopes are from our service. We will then pass your number and details on to one of our volunteers, who will call you at an agreed time for your first conversation.
How long and how often will the calls be?
We will not put a limit on the number of calls you can have, and we hope to be able to call you as often is helpful for you, up to a maximum of one call per day. The length of calls will depend upon your needs and preferences, but in general we expect calls to last between 10 minutes and an hour. You may prefer a shorter call on a daily basis, or a longer chat on a less frequent basis.
Will the calls be confidential?
Volunteers will not pass on the details of your call, beyond what they need to share for the purposes of supervision of their work. They would only need to go beyond this in the most urgent and serious circumstances, when they will seek your permission to share what you have told us.
Interested? Please call us on 0800 090 2470, text Kate on 07894 612 249 or email firstname.lastname@example.org (please include your phone number in the message).