During these difficult times when our social contact with each other is limited, we would like to make a small contribution to helping keep people feeling sane and connected.
We aim to do this through the simple act of talking, perhaps just for 10 or 15 minutes, on a regular basis, over the phone or, to anyone who is feeling isolated, frustrated or scared by their current situation, or who would like a chat about making the best of a difficult time.
If this sounds like you, please read on:
What will the calls be about?
The person who will be making the calls to you will be one of our team of volunteers, who are all trained in “talking therapies”. They will focus on chatting with you about what’s helping you to keep going, anything you’ve managed to do that’s been good for you and how you’d like to see yourself coping in the near future. Of course, we know that people like to share their problems and that often just having another person to listen and understand, without telling you what to do, can be helpful. Therefore, we are also prepared to just listen, maybe ask a few questions and hopefully help you feel less alone with your difficulties.
How do I access the service?
You can arrange to start having calls by phoning, texting or emailing us (see end of this page.)
When you first contact us, we’ll ask you a few basic questions to find out exactly what your hopes are from our service. We will then pass your number and details on to one of our volunteers, who will call you at an agreed time for your first conversation.
How long and how often will the calls be?
We will not put a limit on the number of calls you can have, and we hope to be able to call you as often is helpful for you, up to a maximum of one call per day. The length of calls will depend upon your needs and preferences, but we in general we expect calls to last between 10 minutes and an hour. You may prefer a shorter call on a daily basis, or a longer chat on a less frequent basis.
Will the calls be confidential?
Volunteers will not pass on the details of your call, beyond what they need to share for the purposes of supervision of their work. They would only need to go beyond this in the most urgent and serious circumstances, when they will seek your permission to share what you have told us.
Interested? Please call us on 0800 090 2470, text Kate on 07894 612 249 or email firstname.lastname@example.org (please include your phone number in the message).